Frequently Asked Questions

What is the cost of the course and how do I pay?

The cost of the Kentucky Traffic School Online Course is $50. You may make your payment online using a Visa, MasterCard, American Express, Discover, and Diners Card through our secure server.

You may also choose to pay by check or money order. If you elect to pay by check or money order, please make checks or money orders payable to Kentucky State Traffic School, and be sure to include your driver's license number so we can more easily match your payment with your account.

You may send your check or money order to:

Kentucky State Traffic School Course Tuition
13805 West Rd Suite 200
Houston, TX 77041

Note: If you choose to mail a payment, your certificate may be delayed as a result.

What information do I need handy for registering?

  • Driver License Number (required for certificate of course completion)
  • Credit Card Information

Is it secure to send my credit card information over the Internet?

Yes, due to the sensitive nature of credit card transactions Kentucky State Traffic School uses the latest encryption technology to ensure maximum security.

Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. To check the security of your connection, look at the lower right-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the Site address will change from "http" to "https." Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you won't be able to connect to the server and therefore won't be able to place an order through a secure connection. If you cannot access the secure server for any reason, please register for the course by phone at 800-505-5095.

What happens if I get disconnected?

If you get disconnected from your internet provider for any reason, simply reconnect and log back into kysts.com and start your course/exam again. You can continue your course/exam from where you left off.

Can I start the course at one location and continue at another?

Yes! The Kentucky Traffic School Online Course is designed to be convenient. You may take the course 24 hours a day, 7 days a week. You can access the course from any location that has a DVD player (Video/DVD course) or internet access (internet based course). If you started the course at one location and want to continue at another, simply log in using your user name and password.

How long is this course? What if I cannot finish it in one sitting?

The Kentucky Traffic School Online Course is 4 hours in length on average. While some students choose to complete the course all in one sitting, you may choose to complete the course at your convenience, logging on and off the course around your schedule. The course will automatically keep track of your progress so that when you log back in, your course will resume from where you left off.

If I can't finish the course or do not wish to continue it, will I be able to receive a refund?

Yes. If for any reason you do not complete the course or do not wish to continue it, you have 90 days from the date of registration to request that a refund be credited back to your credit card. We cannot issue refunds after 90 days and/or after the course completion certificate has been processed.

When will I receive my certificate?

Your Certificate of Completion will be transmitted upon completion to the State of Kentucky. You can also receive a copy of your certificate via mail within 5-15 business days after you complete the course (Standard Mail - US Postal Service). If you need to receive your certificate sooner, we offer an express service for an additional fee (FedEx - 2 day, Standard Overnight, Priority Overnight).

Can I repeat the course later at no extra charge?

If you would like to take the course to receive another certificate, you will have to register for a new course.

I misplaced my certificate, can I get a copy?

Yes, call customer service at 800-505-5095.

Navigating the course player

The course player screens move at a pre-determined speed to allow students to review carefully all the information on the screen. You can move on to the next screen once the Next button appears in the lower right-hand corner of the player. Some screens are timed to move automatically without any action on the students part. If at any time you want to review a previous screen or section, you can do so by using the Rewind or Skip Back button. In order to review a previous page, you must press and hold the Rewind button << until the desired page appears. In order to review a previous "Section" or "Unit" you should use the button marked |<<. To return to where you'd left off, use the Fast Forward >> or Skip Forward button on your player. You must first complete a section or part in its entirety before the fast forward feature is enabled. Do not use the Back button on your Web browser to navigate the course.

Voiceover

The Kentucky Traffic School Online Course is professionally narrated and animated with graphic illustrations of the concepts being taught, and our web-based course player tracks your progress so you can work through the course at your convenience, resuming where you left off with each login.

Will I get an auto insurance discount for completing the online course?

Some states now have a law which mandates an automobile insurance discount for anyone completing an approved driver improvement course. Specific state insurance laws vary and individual states may place additional restrictions on eligibility for automobile insurance reductions/discounts. In some states separate rules may apply to online driver improvement courses. Please consult your insurance agent for applicability in your state.

Kentucky Traffic School Online Course System Requirements

Minimum System Requirements

Hardware

  • Sound card
  • Speakers or headphones
  • Mouse or other pointing device
  • Screen resolution 1024x768
  • 56K modem
  • Windows users:
    • 450 MHz Intel Pentium II processor (or equivalent) and later
    • 128 MB RAM
  • Macintosh users:
    • 500 MHz PowerPC G3 and later
    • 128 MB RAM

Software

  • Macromedia Flash™ Player 8
  • Cookies must be enabled
  • JavaScript must be enabled
  • Windows users:
    • Microsoft Windows 98
    • Microsoft Internet Explorer 6.0, Firefox 1.x, Mozilla 1.x, Netscape 8.x, or Opera 7.11 and above
  • Macintosh users:
    • Mac OS X 10.1.x
    • Firefox 1.x, Mozilla 1.x, Netscape 7.x and above, Opera 6.x, or Safari 1.x and above

Recommended Requirements

  • Broadband internet connection (DSL, T1, cable modem, ISDN)
  • Adobe Flash™ Player 9
  • Windows XP, Microsoft In ternet Explorer 7.0 and above, Firefox 2.x, Mozilla 1.x, Netscape 8.x and above, Opera 8.x and above
  • Mac OS X 10.1.x, Firefox 1.x, Mozilla 1.x, Netscape 7.x and above, Opera 8.x, or Safari 1.x and above

This course contains animated demonstrations and videos, for which you will need Macromedia Flash player version 7+. This player can be downloaded and installed at no cost from Macromedia. If you are having difficulty with the Flash player, please check that you the latest version of Flash player installed for the platform and browser you are running and minimize the number of other application running while viewing the course.

If you have questions about your system or have problems as you take the course on your system, please contact our customer support staff.

What happens if I have problems while taking the course or the system malfunctions for any reason?

Our expertly trained customer support staff is standing by and ready to help you 24 hours a day, 7 days a week. You can contact our friendly representatives by phone, e-mail and live chat - whichever works best for you.

Speak to a live representative: 800-505-5095
E-mail: customerservice@kysts.com
If you prefer to correspond by mail, please mail us at:

Kentucky State Traffic School
13805 West Rd Suite 200
Houston, TX 77041

Video / DVD FAQ

How do I complete the Traffic School program?

Just pick up the tapes/DVD from an approved location, register for the course and complete the program by watching the videos/DVD and taking short quizzes by touch tone telephone or over the internet.

Can I take the exam whenever I want?

Yes, the great thing about the Kentucky Traffic School Online Course course is that you can take it whenever it is most convenient for you.

Will this lower my insurance premiums?

Make sure you check with your insurance company to see if they offer this discount.

Will I get charged a long distance phone charge for using this service?

No, testing is done using a toll-free number or the internet.

Is the course easy to use?

Yes, we provide you with step-by-step instructions, plus we provide toll-free 24-hour support to answer any questions.